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Technological innovations shape the customer journey

Technological innovations shape the customer journey

Everyone agrees that consumer expectations are growing ever greater as technology continues to improve. With consumers able to search for information in real time, they expect brands to interact with them this way as well. This has challenged many businesses to rethink their entire digital strategies and look for smart,

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CEW London 2014

The “complaints department” makes a comeback

 

ZOOM attended this year’s Customer Experience World conference in London. 


The event was lively with many knowledgeable and experienced speakers making presentations on how they were handling the challenge of providing excellent customer experience in a less than favorable economic climate.


One interesting trend

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  • First class customer service and training courses in the heart of Europe

    Almost two years ago, just after ZOOM moved into a new office space in the center of Prague, I...

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  • Technological innovations shape the customer journey

    Everyone agrees that consumer expectations are growing ever greater as technology continues to...

    Read More...

  • CEW London 2014

    The “complaints department” makes a comeback   ZOOM attended this year’s Customer Experience World...

    Read More...

  • Cisco Connect Riyadh 2014

    A Big thank You to all our existing / potential Customer and Partners who visited ZOOM on Data...

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  • Average Handling Time is Down 10%. So What?

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  • Customer Care Conference & Expo in Bucharest

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  • Cisco Connect SEE 2014

    ZOOM offers smarter quality management solutions by combining their technology with improved...

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  • Customer Experience World - Johannesburg

    A BETTER AGENT EXPERIENCE IMPROVES THE CUSTOMER’S EXPERIENCE And ZOOM shows how it can be done. ZOOM...

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  • ZOOM at CCWF Moscow 2014

    ZOOM’s participation at the Call Center World Forum in Moscow this year was bigger than ever! The...

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