Almost two years ago, just after ZOOM moved into a new office space in the center of Prague, I remember sitting in the middle of four white walls in our soon-to-be training room, and thinking about the new partner training strategy. The number one thing, which was on my mind then was customer
Everyone agrees that consumer expectations are growing ever greater as technology continues to improve. With consumers able to search for information in real time, they expect brands to interact with them this way as well. This has challenged many businesses to rethink their entire digital strategies and look for smart,
The “complaints department” makes a comeback
ZOOM attended this year’s Customer Experience World conference in London.
The event was lively with many knowledgeable and experienced speakers making presentations on how they were handling the challenge of providing excellent customer experience in a less than favorable economic climate.
One interesting trend