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Cisco Connect SEE 2014

Cisco Connect SEE 2014

ZOOM offers smarter quality management solutions by combining their technology with improved processes!
ZOOM attended the Cisco Connect conference for South East Europe in Split, Croatia. This is the premier technology event in the Balkans for Cisco partner companies and their customers.


Traian and Bogdan, ZOOM’s team in the Balkans,

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Customer Experience World - Johannesburg

A BETTER AGENT EXPERIENCE IMPROVES THE CUSTOMER’S EXPERIENCE

And ZOOM shows how it can be done. ZOOM dived in to the African market this year by participating in the Customer Experience World conference in Johannesburg, South Africa.


The fact that there is a conference dedicated to improving customer experience shows

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  • Customer Care Conference & Expo in Bucharest

    As the spring weather started to warm up, ZOOM turned up the heat in the Balkan market by...

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  • Cisco Connect SEE 2014

    ZOOM offers smarter quality management solutions by combining their technology with improved...

    Read More...

  • Customer Experience World - Johannesburg

    A BETTER AGENT EXPERIENCE IMPROVES THE CUSTOMER’S EXPERIENCE And ZOOM shows how it can be done. ZOOM...

    Read More...

  • ZOOM at CCWF Moscow 2014

    ZOOM’s participation at the Call Center World Forum in Moscow this year was bigger than ever! The...

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  • Can You Rely on Your First Contact Resolution Figures?

    First Contact Resolution (FCR) is one of the major KPIs of the contact center world. It measures...

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  • Speech Analytics for Lean Six Sigma projects

    In a typical contact center, human quality assessors are able to monitor one to two percent of...

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  • Automate your Quality Process with Speech Analytics

    Quality management projects in contact centers have not always been especially effective in the...

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  • Agent Empathy, How on Earth Can You Measure That?

    Contact centers, despite the technology, are very people oriented organizations. Their purpose is...

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